Webhosting

PHP Memory Limit

Our web hosting packages all have a PHP memory limit of 256 MB.
If this is not enough for you, please contact one of our employees, because we are happy to help you in this matter.

WordPress

Updates

Core Updates

The core updates are automatically imported from WordPress. Should there be a problem, we will be informed by ours. After that we will take a look at the reason why the update was not successful.

Plugin & Theme Updates

If you have booked a WordPress hosting package with “Automatic WordPress Plugin & Theme Updates”. We will automatically take care of all updates.
Unfortunately we can only take care of updates in the WordPress directory. Self-created themes or plugins as well as purchased plugins and themes can only be supported if we have been informed. Simply write to us with the plugin data and access data.

Installation

If you order a WordPress package from us, WordPress will be installed automatically.
However, if you would like a new installation of WordPress, this is currently only possible if you contact us via our support system.

Configuration

Due to automatic configurations it is unfortunately not possible for you to change the configuration file.
The configuration file is reloaded every 24 hours to prevent manipulation.
If you would like to make special changes to the configuration file, please contact us via our support system.

Nextcloud

Server Version

What you can do with a Nextcloud Server.

Nextcloud Server

  • Create as many users as you want
  • Install all the plugins you need
  • Integrate external clouds to transfer your data
  • Sharing folders and files
  • Integration of an already existing domain is possible (we will be happy to provide you with your own domain for an extra charge)
  • Access via computer, smartphone and website
  • You have the possibility to change the Nextcloud settings

If you have any questions, please do not hesitate to contact us.

Update

In order to always comply with the security regulations, we regularly update the Nextcloud versions. We test the updates ourselves in our private test environment so that the updates do not cause any harm. If the update has passed all tests, we will contact you by e-mail and give you an update date.

If the date comes at a bad time, you can simply tell us a suitable date.

SSL Certificates

Validity of Let’s Encrypt Certificates

Let’s Encrypt SSL Certificates are only valid for 90 days. This means they have to be re-created every 3 months. However, this happens automatically in the background without you having to do anything.
Through this automatic generation of Let’s Encrypt SSL certificates you are protected during the whole runtime.

Domains

Domain Registration

After the successful registration of a domain, it still takes a maximum of 24 hours until the domain is deposited at the Global DNS Servers.
Even if the DNS entries have been changed, it can take up to 24 hours for all changes to be accepted.

Domain transfer

If you already own a domain you can of course also move it to us.
Please request an authorization code from your current provider and make sure that you have access to the e-mail address provided. If the domain you specify is also your e-mail address, you will not be able to use it during the move.

After we have received the authorization code from you, we can also request the relocation of the domain immediately.

If this has happened, you will receive a notification from us.

Payment and purchase process

PayPal

Of course you can also order comfortably by PayPal with us.
Simply select PayPal at the checkout and you can pay easily and conveniently via PayPal.
We charge you no extra costs for paying with PayPal.

Should there be any problems with the order or the payment through PayPal, please contact our support immediately. This will help you on it fast.

Upgrade Package

You can upgrade your package at any time with a larger package.
Simply contact our support. We will then upgrade to the desired package.

The monthly fee will be adjusted afterwards. If you have paid the old package in advance, we will send you an invoice with the difference between the old and the new package.

If you have any questions, do not hesitate to contact our support.

PayPal Plus

With PayPal Plus you have the possibility to pay comfortably by Paypal, direct debit, credit card or invoice. Nothing changes for you during the ordering process.

After clicking on Pay you will be forwarded to PayPal. Here you have the possibility to choose how you want to pay.
We do not charge you extra for paying with PayPal.

Should there be any problems with the order or the payment through PayPal, please contact our support immediately. This will help you on it fast.

Amazon Pay

Paying via Amazon enables you to use your customer data stored at Amazon.de for your online purchases in our shop without having to disclose your payment data. If you already have an Amazon.de customer account, you can pay immediately with the payment method stored there – either by direct debit or by credit card. Click on the button in the shopping cart “Pay via Amazon” and log in to your Amazon account. Then select from your delivery addresses and payment methods and place your order. Amazon Payments does not forward the payment data stored in your Amazon.com customer account to us and you do not have to enter them when placing your order. In addition, Amazon Payments offers you the same reliable payment and security guarantee as Amazon.co.uk. You can find more information at payments.amazon.de

Bank transfer

You can also pay by bank transfer.
To do this, simply transfer the invoice amount to the account indicated in the invoice. Please note your customer number and your invoice number in the bank transfer, otherwise we can not assign your payment correctly.

For recurring payments, you will receive the invoice by e-mail 14 days before the agreed payment date.

Ordering process

Here we would like to explain our ordering system once again.

  1. About our ordering system
  2. We will receive a notification and check your contact details when you place an order for the first time.
  3. You will receive an e-mail with your invoice and further information. If you pay by bank transfer, you will find all the information on your invoice.
  4. As soon as we have received your payment we will immediately activate your order. Please note that for some products there may be a waiting period.
  5. Once everything has been set up and activated, you will receive an e-mail with information and your access data. Please change your password for security reasons.
  6. If one or more domains have been included in an ordered product, you will also receive an e-mail with further instructions.

Should there be any problems, we will contact you via our support system and the contact data stored with it.

For business customers who have contacted us via the B2B e-mail address, the ordering procedure is different.

Technology

Server connection (bandwidth)

Our packages are connected to the internet with a bandwidth of 500 MBit/s.
However, this only applies if nothing else has been specified.
Please note that several customers share this line.

Due to the high requirements our B2B customers get all packages with a 1000 MBit/s (1 GBit/s) connection.

Traffic

We ourselves are not friendly of traffic limitation all our packages are without a traffic limitation.
This does not mean that the whole bandwidth has to be used 24/7. Therefore, there is a “Fair Use” regulation. If a customer should cause an unusually high traffic or disturb other users, we see ourselves forced to limit the bandwidth first of all appropriately. At the same time we will contact the customer to find out why the high traffic is caused.
After a check by one of our employees, the bandwidth limit will be lifted again.

Server Location

Our servers are located in TÜV-certified data centers in Berlin and Karlsruhe.
Thus it can be guaranteed that your data is 100% hosted in Germany and of course remain in Germany. By the location Germany your data fall under the German data protection law, which is one of the strictest in the world. Thus third have no access to your data.

 

Our servers

In order to have so few failures of hardware components, we only use quality hardware when it comes to server hardware. This ensures that hardware failures are as low as possible.

So that failures can be avoided already before, we have a system for the early recognition of hardware problems in the use.

Our hardware component manufacturers include Intel, AMD, HP, Cisco and others.